You might ask, why should I need an audit of my Work Force Optimization – WFO solution?
Based on what we’ve seen in few decades of experience we have, majority of clients is overwhelmed with new information when new WFO solution is implemented. You don’t know what you don’t know, and learning curve takes some time. Therefore, a lot of WFO solutions are NOT implemented according to the industry best business practices. They are NOT optimized for best performance and tailored to particular clients’ needs since every client has some unique requirements.
Our audit takes critical and constructive approach that will help you identify those gaps. We will also provide recommendations how to close them so you can have optimized, fully performing customer engagement solution that is tailored to perfectly fit your business needs.
If you would like to apply for complementary audit of your Verint/Avaya WFO solutions, please fill out the form below and we will get back to you within 48 hours.